Area Rug Spa

1How do you clean an area rug?
At Green Clean Carpet we clean area rugs in our state of the art area rug spa facility using a 10 step cleaning process. Green Clean sets the new standard for area rug cleaning!
2How often should I clean my rug?
It's recommend to clean your rugs every 15-18 months to clean the dirt deep inside the fibers of the rug. The longer you wait clean your rugs, the harder it will be to get any stain out.
3How do I calculate the square footage for an area rug?
To calculate square footage, measure the length and the width of the area rug and then multiply them i.e. an area rug 8ft wide x 10ft long is 8×10= 80 sq ft.
4What is the pricing for area rug cleaning?
Depending on the material your rug is made of, the minimum price is $3 per sf for Polyester and $4 for Wool. We also have additional treatments available such as sanitizing, deodorizing and protection at an additional cost ($0.8 per sf).
5Are your products safe for kids and pets?
Yes our name is Green Clean because we use all natural products that are eco-friendly as well as safe for kids and pets.
6Where can I find area rug services near me?
You can reach Green Clean Carpet at 855-777-2010. We are open Monday - Friday: 9am-6pm. You can also email us at info@greencleancarpet.com

Carpet Cleaning

1How far in advance should I schedule an appointment for any service?
It's better to schedule an appointment at least a week in advance. This will ensure you more flexibility and availability for scheduling.
2What do you mean by 100% Satisfaction Guarantee?
100% satisfaction guarantee means that w'ell do anything it takes to make sure you will be satisfied with the service provided (It does not mean 100% spot removal). If for any reason you are not satisfied with the work we provided, for any cleaning services, you have a 14 day warranty for cleaning and a 2 month warranty for stretching. If any issues arise in this time frame, we’ll come and fix it for free.
3Are the products used by Green Clean Carpet safe?
Yes, we use natural, hypoallergenic products that are safe for kids, pets, and are ideal for people with allergies and sensitivity to chemicals.
4Do you guarantee stain removal?
No, we do not guarantee stain removal. Some stains may be permanent discoloration or damage to the carpet fibers and can't be removed. We guarantee to do our best.
5How long will it take for my carpet to dry?
After we complete the steam cleaning process on your carpet, the carpet will be damp for somewhere between 5-8 hours. You can walk on the carpet immediately (no shoes). Weather conditions may affect the drying time. Our Safer Solution cleaning process will ensure your carpet will dry as soon as possible, without the use of any inorganic chemicals.
6How long it will take you to clean my carpet?
It all depends on the size and conditions of the carpet that needs to be cleaned i.e. cleaning one room can take approximately 30-40 minutes.
7How often should I clean my carpet?
We recommend to clean your carpet a least once a year, depending on the traffic on your carpet.
8What is carpet protection?
Carpet protection is a product that we spray on top of the carpet after we clean it to prevent future stains from setting into the carpet fibers. The product we use is called "Scotchgard". Keep in mind that the more traffic the carpet gets, the faster the protection will wear off.
9Will my padding get wet and ruin my hardwood floors?
When getting your carpet professionally cleaned, it does not saturate the backing of the carpet which means neither the padding nor the wood under the padding will be effected.
10Will my carpets shrink when you clean them?
No, our Green Clean carpet process minimizes the amount of moisture used and prevents shrinkage.
11What is considered to be a room?
Combined areas and rooms over 250 square feet are considered as two rooms i.e. Living room/dining room combinations are considered as two separate rooms.
12Do you move furniture when you clean carpet?
Yes, we do move most furniture as long as the customer asks for it ahead of time. We charge you for cleaning the carpet, not for moving heavy furniture.
13Which areas do you serve?
PHILADELPHIA suburbs AND CENTRAL AND SOUTH NJ.
14Aren’t truck mounts more powerful for carpet cleaning?
No, Some truck mounts can be so powerful they can push soil into padding, not to mention the hoses may be too long and not have much suction behind them. This could cause soil to be left in your carpet.
15What type of cleaning should I get if my carpet is brand new and I need to keep my warranty?
In this case, since the carpet is brand new, we offer a light maintance cleaning which allows you to pay less money and still keep your warranty.
16What should I do to prepare for carpet cleaning?
We recommend to vacuum the carpet and move unnecessary stuff from the carpet so we can cover as much surface area as we can and clean deep into the fibers. If there is anything you are not able to move, we would be more then happy to help you move it.
17What method do you use for carpet cleaning?
We use a steam cleaning proccess. We use natural products and will pre-spray spots and brush them to make sure we get out as many spots as we can while simultaneously extracting the dirty water from your carpet.
18Can you get out urine/pet stains from carpet?
Urine is comprised of a few things one of which is Uric Acid. When urine sits too long on the carpet, it fosters bacterial growth which leaves you with yellow staining on the carpet which over time gets more difficult and impossible to remove. The sooner you reach out to us to take car of this issue, the more effective the stain removal will be.
19Where can I find carpet cleaning services near me?
You can book online at book.greencleancarpet.com and you can call us at 855-777-2010. We are open weekdays from 8am-6pm. You can also email us at info@greencleancarpet.com

Carpet Repair/Stretching

1How do you stretch the carpet?
To ensure your carpet is laid down properly, we stretch it similar to like you get it installed. In stretching/repair there is a lot involved to complete the job including moving furniture, replacing seams, fixing wrinkles that go in different directions, padding problems and occasionally we will have to take doors off as well.
2Why should I stretch my carpet?
Overtime your carpet can develop wrinkles for many reasons and can make it difficult walking safely in your own home. Instead of replacing the carpet and spent large amounts to do so, we offer to fix it by stretching your carpet for less .
3How do you repair the carpet?
Our professional will repair your carpet using a stretcher tool and a kicker tool to ensure your carpet looks as flat and seamless as possible either by kicking the carpet to the wall or in some cases by replacing a damaged piece of the carpet.
4How do you patch the carpet?
If you ever drop bleach on the carpet or your pet scratches the carpet and makes a hole in it, instead of replacing the carpet, we can patch it for you to make sure it looks as good as possible.
5Why should I stretch/repair the carpet instead of buying new carpet
In some cases the carpet can be saved so instead of spending money to replace the carpet, we will stretch/repair it for you for a lot less. For example: If you're selling your house, call us and we will stretch and clean your carpet so it looks great ahead of the sale!
6Where can I find a stretch/repair services near me?
Book your appointment at your convenience at home at booking.greencleancarpet.com and you can call Green Clean Carpet at 855-777-2010. We're open weekdays 8am-6pm. You can also email us at info@greencleancarpet.com

Tile/Grout Cleaning

1How do you clean my tile and grout?
We pre-spray the floor and then scrub it with the scrub machine, to make sure each grout line as well as tile will look as bright as possible. Then we clean the floor with the high pressure machine unit that extracts the dirt & grime.
2Can I clean my grout after I re-patch my grout lines?
To prevent from the filling breaking down, we recommend to use a natural cleaning and a good mop and rinse to make sure the floor looks as bright as possible.
3How often should I have my tile floors professionally cleaned?
We recommend professionally cleaning your tile every 18 months, depending on the traffic your floor gets.
4Why should I have my tile and grout professionally cleaned?
Over time tile and grout will gather dirt that builds up on the surface and can be very difficult to get out with store bought products. To prevent damage or discoloration of your grout, we recommend getting the grout professionally cleaned!
5Where can I find a tile & grout cleaner near me?
You can call Green Clean Carpet at 855-777-2010. We're open weekdays 8am-6pm. You can also email us at info@greencleancarpet.com

Hardwood/Vinyl Floor Cleaning

1Do you pre test the floor before cleaning?
Yes, our technicians will pre-test the floor before cleaning, to assess what the condition of the floor is and learn if there is any wax or acrylic polish.
2How do clean hardwood with a wax coat?
At Green Clean Carpet we make sure to test every hardwood floor for a wax coat. In the event that the test is positive, we would not be able to complete the cleaning process because of the wax coating and your floor would have to be sanded and re-finished.
3Do you offer a REFINISH coat to protect the hardwood floor after cleaning?
Yes, after we complete the cleaning process by removing all the dirt and the floor is completely dry, we put 2 coats of refinish and make sure the floor will look it's best.
4How do you deep clean hardwood floors?
After we pre test the floor and understand what kind of hardwood floor it is, we will clean in a 2 step process: First, we will buff the floors with the right pad to get the deep dirt out. The second step, we will use our hardwood floor machine to rinse the floor. This will spray the water with the solution, deep brush and suck the dirt right up, leaving your floor with the minimum amount of moisture as possible.
5How do you deep clean Vinyl floors?
Vinyl floor is much easier to clean than hardwood floors. In this case we will pre spray the vinyl floor and then buff the floors with the light pad to get the deep dirt out. The final step is to go over the floor using a microfiber mop to give it the right finish.
6Can you steam clean area rugs on hardwood floors?
We do not recommend that you steam clean area rugs, especially on hardwood floors. Steam cleaning can permanently damage your area rug. In this situation we would recommend to roll up your area rug and bring it to our Area Rug Spa facility.
7How do I maintain my hardwood floor?
We recommend dusting and mopping your floors well first and scrub spots using a floor cleaner for hardwood floors. Green Clean also offers a light hardwood cleaning that you can get periodically to maintain the beauty of your floors.
8Can you get out pet/urine stains from hardwood floor?
In this case, either cleaning or sanding the floor won't get the stain out. You will have to replace the wood planks.
9Where can I find hardwood floor cleaners near me?
You can call Green Clean Carpet at 855-777-2010. We're open weekdays from 8am-6pm. You can also email us at info@greencleancarpet.com.

Upholstery cleaning

1The tag on my Upholstery recommends a dry cleaning. Can you still clean it?
Yes, this tag or “Manufacturer Liability Code,” is required to recommend “a” cleaning method even though it may not be the most effective method for removing dirt and soil.
2How do I protect my upholstery from getting stained?
At Green Clean Carpet after we are done cleaning the upholstery, we will spray a protective coat called scotchgard that will keep your upholstery from getting stained.
3How do you clean upholstery?
Cleaning upholstery depends on the type of material/fiber. Before you clean upholstery, make sure to check the manufacturer's cleaning tag. Green Clean Carpet uses safe all-natural solutions on upholstery cleaning just as we do on carpet. We will remove the cushions and vacuum the upholstery. Then we will pre-spray the upholstery, gently scrub it and then vacuum out the dirty water and make sure to get as many spots, pet hair, and any other substance out of the item. We will clean all around the upholstery, including cleaning the cushions from both sides.
4How long will it take my furniture to dry?
Typicaly the drying time range is 3-6 hours.
5Can you steam clean Upholstery?
Yes you can. Steam cleaning upholstery is the main process to get your upholstery cleaned properly.
6Where can I find an Upholstery cleaner near me?
You can call Green Clean Carpet at 855-777-2010. We're open weekdays from 8am-6pm. You can also email us at info@greencleancarpet.com
7How often do you recommend professional Upholstery cleaning?
At Green Clean Carpet we recommend having upholstered furniture professionally cleaned every 18-24 months.
Schedule & Quote
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